SaaStr 810: AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO Rob Giglio Join John Gleason, founder and managing partner at Success Venture Partners, as he interviews Rob Giglio, Chief Customer Officer at Canva. Rob shares his extensive experience leading customer success, sales, and go-to-market functions at top companies like HubSpot, DocuSign, and Adobe. In this episode, Rob delves into his strategic approach to scaling Canva's enterprise business while maintaining the company’s unique customer-centric culture. He also discusses the integration of AI to enhance customer experiences and how value-driven customer journeys underpin Canva’s growth. Perfect for aspiring CCOs and anyone interested in the intersection of customer success and sales.   00:00 Introduction and Guest Welcome 00:29 Rob's Role and Responsibilities at Canva 03:11 Career Journey and Mentorship 07:17 Building Enterprise at Canva 14:20 Customer-Centric Approach 21:42 AI Integration at Canva 24:36 Conclusion and Final Thoughts     ---- This episode of the SaaStr podcast is sponsored by: get.tech The best .coms are taken or overpriced. So you settle on a workaround domain for your website. Don't compromise. Get a clean, sharp .tech domain that instantly says: this is a tech startup. Grab yours at get.tech/saastr or via domain registrars like GoDaddy. ---- Hey everybody, SaaStr AI's next stop takes us to London on December 2nd and 3rd! It's Christmas with SaaStr and 2,000 of the best SaaS and AI leaders.    The biggest names will be there. The best networking.    Early adopter tickets are selling faster than we expected. So don't wait. With only 5 months until the event, we expect this year's SaaStr London event to sell out to capacity.    Use my code jason20pod for exclusive savings. Get your tickets now at podcast.saastrlondon.com or use code jason20pod at checkout.   SaaStr AI London – where SaaS Meets AI in London. See you there.

Eric thought he and Kelly had a really good date so why did HE end up hanging up on her live on air???

Candice Lim is joined by Dazed senior writer Laura Pitcher to discuss her piece, “Meet the people using ChatGPT as their therapist.” Since ChatGPT’s public release in late 2022, there has been a growing reliance on the artificially intelligent chatbot in people’s everyday lives. TikTok users are talking about the way they use ChatGPT as their therapist, their best friend, their life organizer, and more. But is reliant, daily use of an AI service worth possible consequences such as climate change, loneliness, and data privacy concerns? On today’s episode, ICYMI dives into the unexpected ways people have been using ChatGPT and whether we can predict its role in the near future. This podcast episode was produced by Se’era Spragley Ricks, Daisy Rosario and Candice Lim, with production assistance from Alexandra Botti and Kat Hong. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textSuddenly youth banking is back in the conversation and that’s because this time there is real optimism that it’s a product that’s emerging at the right time.  Case in point of the optimism is a recent Finovate article headlined “Why Youth Banking Is Set to Surge In 2025.”  Better news is that this market isn’t solely for the big banks and fintechs.  Now on the scene is Incent with its youth digital banking tools and it’s launched a CUSO that right now has one member owner, Idaho based Pioneer Federal Credit Union, a $700 million institution.Many credit unions already are signed up to be customers of Incent.On the show to tell about why now is the time for youth banking and the product is Incent are Marcel King, president of Incent, and Tracey Miller, EVP at Pioneer.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]  And like this podcast on whatever service you use to stream it. That matters.  Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

We sit down with Mark Watt from Mark Watt Tech — the high-fiving hero of Home Assistant tutorials — to chat all things smart home, AI, and turning 3D printing into a side hustle.We dive into how AI is reshaping home automation, the evolution of the Home Assistant project, and Mark’s creative journey from software tinkerer to YouTuber… to running a 3D printing business with his wife! Whether you're deep into ESPHome or just wondering why your Tuya plug still needs the internet, there's something here for every smart home enthusiast.Watch the full episode on YouTubehttps://hasspodcast.io/ha193Chapters00:00:00 Introduction00:00:13 Meet our Guest - Mark Watt Tech00:01:43 Creator Calls00:02:41 Getting Started with YouTube00:06:02 Home Automation Journey00:08:18 Home Assistant and Technology00:11:02 Opinions on Matter00:17:24 Favorite Home Automation Setups00:26:50 Piracy and Services00:28:18 Voice Models and Annoyance00:29:20 Self-hosting AI00:30:32 Voice Automation Challenges00:35:52 YouTube Channel and Personal Projects00:40:22 Home Automation Advice00:43:15 Innovative Home Automation Hacks00:45:21 Creating Content on YouTube00:47:00 Music Assistant and Voice Assistants00:51:50 Upcoming Plans and Projects00:53:38 Introduction and Jealousy00:53:52 Smart Home Creation00:54:09 YouTube Break and 3D Printing00:54:17 3D Printing Business00:54:44 New YouTube Channel Plans00:55:11 Waiting for New Printer00:55:34 Video Content Ideation00:57:01 Security and AI in Video Feeds00:58:02 OpenAI Image Processing00:58:53 YAML Integration Plans00:59:31 Conclusion and ThanksSupport the PodcastGet early-access to episodes and an ad-free feed by supporting our Patreon.Support Rohan and Phil on PatreonThis episode was made possible thanks to our sponsorsHome Assistant Cloud by Nabu CasaEasily connect to Google and Amazon voice assistants for a small monthly fee that also supports the Home Assistant project. Configuration is via the User Interface so no fiddling with router settings, dynamic DNS, or YAML.ZoozIf you're looking to upgrade your smart home - you can’t go past Zooz! Zooz offers a range of affordable and innovative devices, including water leak sensors, water valve controllers, smart plugs and scene controllers.So for the best prices on all Zooz products, head over to thesmartesthouse.comHostsPhil HawthorneWebsiteSmart Home ProductsTwitter: @philhawthorneBluesky: @philhawthorne.comBuy Phil a CoffeeRohan KaramandiWebsiteSmart Home ProductsTwitter: @rohank9Buy Rohan a CoffeeAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

In this episode, we sit down with Michael Finnegan, Chief Technology Officer at Cognosos, to rethink what’s possible with RTLS (Real-Time Location Services) in the AI era. Michael shares how he’s achieving more with less data, offering a fresh perspective on crafting smarter, scalable tech solutions. From reimagining product development to embracing real-time insights, this episode is packed with practical takeaways for tech leaders. Tune in now and discover how to flip the script on traditional tech thinking.

Building out the electricity grid was traditionally a predictable and straightforward business. Now it’s like trying to land a jet on a moving aircraft carrier in the dark. That’s a quote from this week’s guest Quinn Nakayama. He’s the senior director of Grid Research and Innovation at Pacific Gas & Electric (PG&E). He joins host Ed Crooks and regular guest Amy Myers Jaffe to discuss how California is dealing with all the uncertainty created by new demands being placed on the grid: variable renewable generation, electric vehicles, data centers, and more.  Quinn refers to the fast-changing electricity system of today as the ‘crazy grid’, because so many things are happening at once. Wind and solar power create new challenges for grid stability, while batteries and demand response offer new solutions. Electric vehicles, following mandates from the state of California and other governments around the world, create new patterns of electricity consumption. The latest breakthroughs in AI are creating a surge in power demand from data centers. And those advances in AI are also opening up new possibilities for grid management. Planning is harder than ever. Are Virtual Power Plants (VPPs) an important solution? Amy, Ed and Quinn debate their effectiveness; these tools are helpful, but they can't solve everything. Large loads such as data centers still need major upgrades to wires and substations. But with a high penetration of electric vehicles, California is working on smart tech that makes it easier to install EV chargers without expensive upgrades. PG&E is also exploring faster ways to connect large users, such as allowing temporary solutions until new lines are built. Despite the range of innovations that are available, and the exciting rate of progress in new technologies, the US risks falling behind other countries. Quinn and Amy warn that cuts in support for clean energy and EVs could lead to the US losing out to China, which is investing heavily in these technologies. The Reconciliation Bill that was signed into law last week included abrupt curtailments of tax credits for wind and solar power. So what is the right way forward for the grid? For the electricity system to meet the fast-evolving demands of the modern world, it needs everything: more energy, more flexibility, and faster action. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, host Eklavya Gupte sits down with Matt Hoisch, senior price reporter at Platts, to explore how the energy-intensive fertilizer industry is navigating extraordinary turbulence, from supply chain shocks to spiralling energy costs, while potentially becoming an enabler of the energy transition itself. They look at ammonia's pivotal role as both a key ingredient in nitrogen fertilizer production and a potential game-changer for clean energy storage and transport. Hoisch also discusses how the emerging low-carbon ammonia market could nearly double demand for ammonia by 2050, positioning itself as a viable next-generation fuel. Links: Ammonia CFR Northwest Europe $/mt AMMOC00Ammonia CFR West Coast India ACWCI00 Granular urea FOB Algeria GLUAD00Ammonia FOB US Gulf AFUSG00  

Episode Notes From settling into JUXT’s brand-new office to sharing insights from the XT25 Fintech Conference in London, the team discusses how the industry is evolving and how AI is shaping the future of software, finance, and developer tooling. Whether you're curious about what’s next for JUXT or the broader fintech and AI landscape, this episode sets the tone for an exciting new chapter.